Have questions? You’re in the right place.
We’ve put together answers to the most common things people ask before and after purchasing our AI tools. Whether you’re wondering how to use a GPT, access your downloads, or explore free options, you’ll find quick help below. Each answer is short, clear, and written with real users in mind – no tech jargon, no confusion.
Still need help? Just reach out to us through the contact form at the bottom of this page and we’ll be happy to assist you.
1. What kind of products do you sell?
Your AI Hub provides practical AI tools, prompt resources and workflow-focused products for entrepreneurs, marketers, creators, freelancers and businesses. Products are organised around practical tasks such as drafting emails, planning content, researching ideas and structuring repeatable workflows. Our products are digital resources. Check each product page and its supplied instructions for the relevant platform, requirements and usage guidance.
2. Who can use your AI tools and prompts?
The collection is intended for a range of experience levels. Platform availability, account requirements and usage limits can change, so check the relevant AI provider’s current terms and the guidance supplied with each product.
3. Why should I buy from your site instead of others?
We organise products around specific tasks and use cases so you can compare resources by what they are intended to help with. Product descriptions explain the scope of each resource; AI-generated output still requires appropriate review and judgement.
4. What kind of file will I receive after purchase?
Depending on the product, you’ll receive either a direct access link to your custom GPT (hosted on ChatGPT) or a Google Drive download link to access your prompt packs, which are typically provided as organized PDF guides. Everything is designed for instant access — no waiting, no setup, just open, start using, and save time right away.
5. Do you sell AI SaaS or custom AI software?
No, we don’t sell software-as-a-service (SaaS) platforms or custom-built AI applications. Our focus is on delivering powerful, easy-to-use AI tools that work directly within platforms you already use 0 like ChatGPT 0 so you can get value immediately without dealing with subscriptions, installations, or complex onboarding.
6. Do you have any free GPTs or prompts?
Yes, we offer a selection of free GPTs and prompt samples so you can explore how our tools work before making a purchase. These free tools are a great way to experience the quality and functionality of our products, and they’re available directly through our store or special promotions.
7. What license do I get with my purchase?
You’re purchasing a personal and business-use license, which means you can use our GPTs and prompts for your own projects, marketing, content creation, client work, or business needs. However, you may not resell, redistribute, share, or include the files or GPT access links in any free or paid product. Each license is non-transferable and for your use only.
8. How do I use my GPTs and prompts after purchase?
It’s easy! GPTs are provided as clickable links that open directly inside ChatGPT (you’ll need a free or Plus account). You can start interacting with the tool right away. Prompt packs are downloadable PDF or text files that you can copy and paste into your AI platform of choice. Everything is designed for instant access with zero technical setup.
9. What platforms are your tools compatible with?
Our GPTs are built specifically for use with ChatGPT, both the free and Plus plans. The prompt packs are flexible and can be used on any AI writing tool that accepts custom prompts, such as Claude, Gemini, Jasper, or Copy.ai. We always include usage instructions so you can get started no matter what platform you prefer.
10. How long will I have access to my purchases?
All purchases come with lifetime access. Once you’ve purchased a tool, you can download it or revisit the GPT access link anytime in your account. You won’t need to worry about expiration dates or losing access. Your tools are available whenever you need them, now or in the future.
11. Should I create an account on your site?
Yes, we highly recommend it! Creating an account allows you to easily access your download links, view past orders, and re-download products whenever you need them. It only takes a moment to sign up and adds a layer of convenience and security to your experience.
12. Do I need a ChatGPT Plus plan to use your tools?
Most of our tools work perfectly fine with the free version of ChatGPT. However, for certain advanced GPTs that use GPT-5 capabilities, having a ChatGPT Plus subscription is recommended to use them without interruption.
13. How often do you release new AI tools?
We add and update AI resources as the catalogue develops. Check New Arrivals for recently added products and current information.
14. Can I request a specific GPT or prompt pack?
Yes. If there is a specific task, topic or niche you would like us to consider, use the Contact page to send a suggestion.
15. How do I contact your support team?
You can reach us through the Contact Us page on our site. Simply fill out the form with your question or issue, and we’ll get back to you within 1–2 business days. Be sure to include your order email or reference number if you’re asking about a purchase so we can help you faster.
16. Why there are usage limits on my ChatGPT account?
We don’t set any limits with our GPTs. However, OpenAI applies usage limits based on the type of ChatGPT account you’re using. Free-tier users have restricted access to GPTs and may hit rate limits for text generation or tools like browsing and data analysis. If that happens, you’ll need to wait for the limit to reset. A helpful workaround is to create an additional free ChatGPT account to continue working. For best results and faster, uninterrupted access, upgrading to ChatGPT Plus is highly recommended – especially if you’re seeing business value from using the GPTs.
17. Do you have an affiliate program?
We don’t currently have an open affiliate program, but we appreciate your interest and are strongly considering launching one in the near future. We love hearing from customers who want to spread the word about our tools, and we’ll be sure to make an announcement once a program becomes available.
